For greater clarity for our guests and clients, the following terms regarding reservations and payments are defined:
Maximum cancellation time: For flexible rates, cancellations can be made up to 72 hours before the arrival date without penalty. For non-refundable rates, no maximum time applies; 100% of the charge will be applied.
No-show penalty: If the guest does not arrive on the reserved date, the hotel reserves the right to release or retain the room at its discretion. In either case, the night not used or the entire stay will be charged based on the acquired rate type.
Early departure: This refers to check-out before the initially reserved date. In this case, it will be at the hotel’s discretion to charge the remaining nights according to the rate paid.
The reserved rate applies to the stay dates, room type per night, and the number of confirmed guests during the reservation process. Changes in room type, number of nights, or additional guests may result in variations in the total amount.
Requests for accommodation and breakfast for an additional person, beyond the number confirmed in the reservation, will incur an additional fee. The request must be made at least 24 hours before arrival via email, phone, or WhatsApp.
Check-in time: The hotel will make the room available to the guest at 3:00 p.m. local time, as per the reserved rate.
Check-out time: Guests must vacate the room in perfect condition by 12:00 p.m. local time.
Early check-in: Requests to check in before the standard time must be made at least 24 hours in advance and may incur additional charges.
Late check-out: If a later check-out is needed beyond 12:00 p.m., the guest must notify the hotel the day before for evaluation. Additional charges may apply depending on the rate type.
19% VAT on lodging: VAT exemption applies to tourism services sold in packages to non-resident Colombians and foreign visitors with an entry stamp valid for no more than 90 days, and whose purpose of visit is tourism.
19% VAT: This tax applies to all resident Colombian nationals on all applicable charges.
Hotel Boutique Casa Sonara supports and complies with Laws 679 of 2001 (Articles 16, 17, and 19), 1336 of 2009, Law 599 of 2000, and Resolution 3840 of 2009, which are aimed at protecting against exploitation, pornography, sexual tourism, and other forms of sexual abuse of children and adolescents.
As part of hotel policy, all guests and visitors must be registered during the booking or check-in process. Unregistered persons will not be allowed access to rooms or guest-only areas.
The hotel guarantees that all its facilities, services, and operations strictly comply with the provisions of the Police Code (Law 1801 of 2016).
By booking and staying at the hotel, guests agree to abide by all provisions of the Police Code and these terms and conditions. Any violations may result in notification to the authorities, cancellation of the reservation or stay, and/or removal from the premises, in accordance with the law.
In accordance with Law 1335 of 2009, Hotel Boutique Casa Sonara is a smoke-free space. Smoking is prohibited in all areas of the hotel. Failure to comply will result in a fine of USD $500 or COP $1,500,000, which will be charged to the guest’s account.
If, due to any reason beyond the reasonable control of the Hotel or the Client (including but not limited to strikes, labor disputes, laws, government regulations or orders, civil unrest, disasters, terrorist acts, acts of war, emergencies, fire, flood, or any other force majeure), it becomes impossible or illegal for either party to fulfill the obligations of the reservation, such failure will be excused. The affected party may reschedule or cancel the reservation without penalties, and any deposits will be refunded.
Both parties agree to negotiate in good faith to reschedule the reservation. Deposits may be applied to the new reservation. Any force majeure event must be reported and proven to the Hotel no later than three (3) business days after the situation ends.
